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Before you open an account or make any transaction through GCash, Maya, or Coins. ph, this page sets out exactly what governs your use of 789bi — what we commit to, what applies to you, and where to go when a question comes up. Access to this platform depends on local law and is available only where local law permits.
789bi operates under a policy framework that places eligibility and jurisdiction at the centre of every account interaction. Whether you are funding your account via GCash, completing a Maya transfer, or using Coins. ph to move funds, the same policy applies across all of those transaction paths. We do not override local law; wherever local regulations restrict or condition access, those restrictions apply and we will reflect them in how your account is configured. Your use of this platform constitutes agreement with the terms published here. We revise these terms when our operational or legal context changes, and the current version is always the binding one. We will communicate material changes through your registered account contact before they take effect. If you disagree with a revision, the correct step is to raise it through our support channel before the effective date, not after. We do not make legal determinations on behalf of any user. If your situation involves a question about whether access is permitted under your local law, we recommend you seek independent advice. Our policy team can describe how the platform operates; they cannot replace qualified legal counsel. The scope of what this policy covers — and what it does not — is set out in the section directly below.
Not every interaction with 789bi falls under the same policy layer. Understanding what this policy governs — and what it does not — helps you direct questions to the right place and set accurate expectations about how we can respond.
This policy governs how your account is created, verified and maintained. It covers login credentials, session behaviour across devices, and the steps we take when an access issue is raised — such as a locked account or a disputed session.
Transfers made through GCash, Maya or Coins. ph are subject to both this policy and the operating rules of those payment services. We govern the platform side of each transaction; the wallet provider governs its own processing terms independently.
Game content supplied by studios including Pragmatic Play, JDB, Spadegaming, PlayStar and Microgaming is governed by their respective content licensing arrangements. We make that content available in the lobby; the studios retain their own terms over the titles themselves.
Links or integrations that take you outside the 789bi platform — including external wallet apps or identity-verification tools — fall under the third party's own terms. We are not liable for how those services operate once you leave our environment.
This policy is not passive. It gives you concrete routes to review your account records, correct errors, ask questions and request support — and we have built those routes so they work whether you are on mobile after a GCash top-up or on desktop after a Maya withdrawal. Your transaction history is visible in your account dashboard after login, and the entries there reflect the same records our policy team holds. If anything in that history looks wrong, you have a right to raise it. Correcting personal details — your registered email, contact number or payment method associations — is done directly inside your account settings. Changes that affect identity verification may require you to submit supporting documentation; the fields and instructions for that are shown in the account page itself, not through a separate external form. For any step where you are unsure, our support channel is the right first contact, not a general policy query.
Your full transaction and session history is accessible from the account dashboard after you log in. This is the authoritative record we reference when a policy query comes in — checking it first saves time on both sides.
Personal information tied to your account can be updated in account settings. Where a change affects your verified identity status, the account page will prompt you for the specific documentation required before the change takes effect.
Direct policy questions to our support team using the contact paths listed in the section below. Describe the specific account event or record you are asking about so we can locate the relevant entry and respond with precision.
If a policy response you receive does not resolve your concern, you can request an escalated review. State your original query reference and the reason the initial response did not satisfy it — our team will re-examine and reply through the same channel.
Policy questions need a direct line, not a general inbox. These are the contact routes we maintain specifically for account and legal policy matters. Each path is staffed by the same team, so use whichever one fits your situation.
Reach the support team through the live chat icon available on the account and policy pages. This is the fastest path for account-specific questions — have your account reference ready before starting the session.
For formal written queries about this policy, use the email address shown in your account's contact section. Email is the appropriate route for requests that require a documented response or involve identity-related corrections.
The help centre inside your account dashboard holds structured answers to the most common policy questions, including those related to GCash and Maya transaction records. Check there first if your question is about a specific transaction type.
Account security and data handling sit at the centre of how 789bi approaches this policy area. We keep only the data needed to operate your account, process transactions through GCash, Maya or Coins. ph, and meet any obligations that apply under local law in eligible regions.
We retain account and transaction records for the period required by our operational and legal obligations in the regions where access is permitted. After that period, records are deleted or anonymised according to the schedule set in our data policy.
Cookies on this platform maintain your session state and remember your account preferences across devices. You can review and adjust cookie settings through your browser. We do not use cookies to track activity outside the 789bi environment.
Access to your account is protected by credential verification at login. If you notice activity in your session history that you did not initiate, contact support immediately through the live chat path and do not wait for the next login cycle.
If you want to request a change to how your data is handled — including a request to review, correct or remove information we hold — submit that request through the email route in the contact section. We acknowledge and respond to these requests in writing.
These are the questions we receive most often about the 789bi legal policy. Each answer is specific to how the policy works here — not a general statement about how platforms operate.
Yes. The policy governs the platform side of every transaction regardless of which payment route you use. GCash, Maya and Coins. ph each have their own separate terms on the wallet side — both sets of terms apply when you transact through them here.
Access depends on local law and is available only where local law permits. If an access attempt comes from a region outside those eligible, the account may be restricted. Contact support if you believe a restriction was applied in error and include your account reference.
The version shown on this page is always the current binding version. We update it when our operational or legal context changes. Material revisions are communicated to your registered contact before they take effect, so keeping your account contact details current matters.
You can request a copy of the data we hold by submitting a written request through the email route listed in the contact section of this page. Identify your account and specify what records you are asking about so we can locate and return the relevant information accurately.
Open the live chat from your account page and describe the specific entry that looks wrong — the date, amount and payment method involved. Our team will check the record on our side and respond with what we find. Email is also available for cases requiring a documented reply.
The policy governs your account and platform interactions. Game titles from studios such as Pragmatic Play, JDB and Spadegaming are covered by those studios' own content licensing terms. We make their titles available in the lobby but do not override their individual content terms.