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At 789bi, we keep the way we collect and use your data transparent — from the moment you open an account to every wallet transaction you make using GCash, Maya or Coins. ph. This policy sets out exactly what we hold, why we hold it, and how you can review or correct it at any time through your account settings.
This policy applies to all personal information collected when you register, verify your identity, or conduct transactions on 789bi. That includes your name, contact details, device identifiers and the payment method records associated with wallet options such as GCash, Maya and Coins. ph. We collect this information because it is necessary to operate your account, process transactions and meet the obligations applicable in jurisdictions where access is permitted under local law. We do not sell your personal data to third parties for marketing purposes. Where we share data with service partners — for example, payment processors that handle GCash or Maya transfers — those partners are bound by confidentiality terms consistent with this policy. Data is retained for as long as your account is active and for the period required by applicable law after closure. You can find the current status of your stored records in your account dashboard after login. If you have questions about how a specific data type is handled, the fastest route is through the support contact form linked in your account settings.
Not every data point on the platform falls under the same rules. Understanding the boundary between what this policy governs and what sits outside it helps you know exactly where to raise a question and which channel to use when you do.
Login credentials, device session records and account verification details are fully within the scope of this policy. You can review these through your account settings and request corrections using the support contact form.
Records of deposits and withdrawals processed through GCash, Maya or Coins. ph are covered here. The data held by 789bi relates to the transaction reference and amount; the e-wallet provider's own records are governed by that provider's separate terms.
Information collected through cookies and page-level analytics when you browse the lobby — including game pages for titles like Bangka Bounty Slots or Super Six Baccarat Live — falls within this policy. Cookie preferences can be adjusted in your browser settings.
Links to external providers, game studios such as Pragmatic Play or JDB, and any third-party pages you navigate to from 789bi are governed by those parties' own privacy terms. We are not responsible for data practices outside our own platform.
You have practical choices available to you at any point your account is active. Reviewing the personal data we hold starts in your account dashboard — the profile section shows the contact details, device sessions and payment method references currently on record. If any detail is incorrect, the account settings page lets you update most fields directly; for changes that require identity verification, the support contact form routes your request to the account care team. You can also ask us to clarify why a specific data point is held or how long it will be retained. Where access to the platform depends on local law and eligible regions, we apply the data handling requirements of that jurisdiction. Raising a formal data query does not affect your account status or access to the lobby.
Your account dashboard shows the personal details, session history and payment method references we hold. Log in and open the profile section to see the current state of your stored data.
Most contact fields can be updated directly in account settings. For corrections that require identity checks — such as a name change — submit a request through the support contact form and the account care team will follow up.
If you want to know why a specific piece of information is held, how long it will be kept, or who it has been shared with, send the question through the support contact form. We aim to respond within the timeframe set by applicable local law.
Closing your account triggers the data retention period required by applicable law. Details of how long records are kept after closure are confirmed in the response to your closure request.
Privacy questions are handled through the account support channels listed below. For wallet-related data queries — covering GCash, Maya or Coins. ph transaction references — include your account number and the transaction reference in your message so the account care team can locate the record without asking for additional back-and-forth.
The support contact form inside your account is the primary route for privacy questions, data correction requests and account closure queries. Access it from the help section after login.
For quicker clarifications on what data is held or how a wallet record appears in your account, live chat is available through the help section. Have your account reference ready before starting the chat.
Formal written requests — including requests to know, correct or remove personal data — can be submitted by email. The support email address is shown in the contact section of your account settings page.
The practices below describe how we manage each area of data handling that directly affects your account. These are not aspirational statements — they reflect how the account system is built and what you can verify yourself through your account dashboard.
Personal data and payment references — including those linked to GCash or Maya transactions — are stored with access controls that limit who within the organisation can view them. Account sessions are protected through standard authentication flows you configure at registration.
We use cookies to keep your session active and to understand how the lobby is navigated — for example, which game categories like slots or live tables you open most. You can manage cookie preferences in your browser. Opting out of non-essential cookies does not affect account login or wallet access.
Active account data is held for as long as your account remains open. After account closure, records are retained for the period required under the law applicable to your eligible region. The precise retention period is confirmed when a closure request is processed.
When this policy is updated in a material way, a notice is placed in your account dashboard. Continued use of the account after the notice period constitutes acceptance of the revised terms. The date of the most recent change is shown at the bottom of this page.
The questions below address what we get asked most about account data, wallet records and how to exercise your rights under this policy. If your question is not covered here, the support contact form in your account settings is the right place to send it.
We collect the details you provide at registration — name, contact information and identity verification documents — along with device session data and payment method references for e-wallets like GCash, Maya and Coins. ph. All of this is described in full in the policy details section above.
Transaction references are shared only with the payment processor that handles the transfer — for example, the GCash or Maya gateway — and only to the extent needed to complete the transaction. Those processors operate under confidentiality terms consistent with this policy. We do not sell payment data.
Log in and open the profile section of your account dashboard. The current state of your stored personal details, active sessions and payment method records is shown there. If you need a more complete picture, submit a data access request through the support contact form.
Yes. Most contact fields can be updated directly in account settings. Corrections requiring identity verification, and requests to remove data, are handled by the account care team via the support contact form. Data subject to a legal retention obligation cannot be deleted early, but this will be explained in the response to your request.
After closure, records are kept for the retention period required under the law applicable to the eligible region where your account was registered. The exact period is confirmed in the response to your closure request. You can ask about this at any time through live chat or the support form.
Yes, the same policy applies regardless of whether you access your account on a phone or a desktop. Data collected during a mobile GCash top-up and a desktop Maya withdrawal is handled under the same terms. Device type does not change the scope of data handling described in this policy.